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Our Triage Readiness Programme:

From 1st October, your practice will be required to keep your online form open for certain non-urgent requests during core hours.

Accurx has supported over 1,000 practices to make the move to a total triage model. It has been a game-changer for practices just like yours – reducing call volumes and improving the experience for staff and patients alike.

You’ll get step-by-step guidance online each week through webinars and exclusive resources. You’ll join a group of peers all working together to improve how they manage patient requests to free up phone lines and ease inbound management.

What to expect from the programme

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Resources & recordings

Week 1: Laying the foundations and taking the lead

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Recording:

https://www.youtube.com/watch?v=tlZfUV8JvXk

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Slides:

Week 1 Laying the foundations.pdf

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Resources:

https://form.jotform.com/233192924590359

https://www.youtube.com/watch?v=HTi0t4Hcrjs

https://www.england.nhs.uk/publication/how-to-improve-care-navigation-in-general-practice/

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Week 2: Designing workflows

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Recording:

https://www.youtube.com/watch?v=giQCopXifvw

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Slides:

Week 2 Designing workflows.pdf

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Resources:

Printable Workflow Sheet

Appointment Book Set Up Example.pdf

Workflow Mapping Tips

Total Triage: Appointment book example | Accurx Help Centre

EXAMPLE: Patient Triage Guidance for Care Co-ordinators_Sidcup Medical Centre

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Week 3: Winning hearts and minds: engaging staff and patients

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Recording:

https://www.youtube.com/watch?v=RNMeyRizKNo

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Slides:

Week 3 Winning hearts and minds.pdf

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Resources:

Contacting your GP leaflet A5.pdf

Contacting your GP poster A2.pdf

FAQs Implementing Total Triage with Accurx.pdf

Patient facing animation: Youtube: https://youtu.be/_a4hgzyftBc Download:

https://drive.google.com/file/d/139SOngCDrI-t0iy6wAuORLSKQB6SV4Gz/view?usp=sharing

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Week 4: Getting ready: implementing changes

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Recording: https://youtu.be/x_MnwCMS-zQ

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<aside> <img src="notion://custom_emoji/3e8c23c9-14eb-47f7-a48c-59b3094764c1/1b277940-53d1-8037-b24a-007ad1d0ca5e" alt="notion://custom_emoji/3e8c23c9-14eb-47f7-a48c-59b3094764c1/1b277940-53d1-8037-b24a-007ad1d0ca5e" width="40px" />

Slides:

Week 4 Implementing changes

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Resources:

Week 4 Checklist: Implementing Changes

• Please find the list of Questionnaires created by Dr. Dave Triska: https://docs.google.com/spreadsheets/d/1knN5Jxou1nxgVNEMBozQRej8W_J5b9jf/edit?gid=444604065#gid=444604065 </aside>

Week 5: Training the team; getting patients ready

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Recording:

https://youtu.be/EC_1Qxb8_Ko

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